Intro: A kitchen porter in a restaurant plays a very important role, from cleanliness to customer satisfaction. Kitchen porters do not directly connect with the customers but they play a very important role in ensuring their satisfaction. Although kitchen porters never serve food to the customers, they only do their work in the kitchen, but sometimes they can be responsible for customer complaints. They always spend most of their time cleaning work, but sometimes they also have to face customers, so how can they understand the demands of the customers, we will understand it better in this blog:
Step 1: Listening: The First Step to Customer Satisfaction:
The most important thing for a kitchen porter is that whenever a customer comes to you, instead of giving importance to your work, you should first listen to the customer carefully, no matter what kind of wish he expresses, you should try to understand it and provide immediate services.
Kitchen porters mostly do not solve customer problems, but as a kitchen porter, if it ever happens to you that a customer comes to you for any solution or help, you should listen to him, understand his needs and then fulfill his needs by communicating with him in simple and sweet words.
Step 3: Calm and Composed: Navigating Customer Complaints:
This step is very important if you think the customer’s case is not too difficult to handle then you can discuss it with the customer and give him the details of his demands but if the matter is very serious and it is not in your hand then it becomes very important to inform the person above you.
Step 4: Seeking Help When Necessary:
When the matter is more sensitive then the kitchen porter should not escalate the matter by taking his own decision but should immediately inform the manager so that the problem can be resolved properly before proceeding to make sure that the customer agrees to someone else’s intervention. This is important to maintain customer satisfaction.
Step 5: Following Up: Ensuring a Positive Outcome:
If you work as a kitchen porter, it is your responsibility to keep every customer happy, so after the matter is over, it becomes important to ask the customer whether their doubts have been resolved or not. By doing this, you will be seen as a responsible employee and not only this, it also reflects the image of the restaurant which shows that every person takes care of the needs of the customers.
Conclusion:
Rarely, kitchen porters will ever be face-to-face with customers, but it is important to know about handling customer requests that can come in handy at any time. Listening carefully to the needs of customers, treating their doubts as your own will help you satisfy them completely. When a kitchen porter helps customers, his positive side comes to the fore which is not limited to just cleaning.
